FAQ

HOW DO I PLACE MY ORDER?

Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).

We’ll handle your order and let you know the shipping time!

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HOW LONG WILL IT TAKE TO SHIP MY ORDER?

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:

• On average, orders usually ship after 1-3 business days from the day order is placed.
• US orders may arrive approximately 3-4 business days after being shipped.

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MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-4 business days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us.

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WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDERS?

First off, please try not to!

However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 12 hours after the order is placed. Please immediately contact us and our team will gladly resolve all of your concerns!

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CAN I CANCEL AN ORDER?

You can cancel an order within 12 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.

Please contact us with your order details. We will cancel your order and provide a full refund.

We cannot cancel orders once the printing process has begun.

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PAYMENT

What type of payments do you accept?

We accept Credit Card and PayPal.

When will my card be charged?

Right after you have successfully placed your order.

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HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Contact LEROOYHAND

Email: support@lerooyhand.com
Phone Number: +86 137 1176 8114

Business Time: 9:00AM - 6:00PM GMT - Saturday: 9:00AM - 1PM GMT